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FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.
 

WHERE ARE YOU LOCATED? 

We have 2 warehouses and 1 office location! We hold our inventory in warehouses in both Australia and China. We do this to reduce costs so we can bring you the consumer the best possible prices. Depending on the product, your item will be processed and shipped from 1 of the 2 locations! Our Office is located in Ontario, Canada.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, PayPal and Bank Transfer (trough PayPal).


HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

Once your order is processed and completed (usually 2-4 days) you will be emailed a tracking number for your purchase. Shipping is usually between 10-15 business days! Please do not panic if you do not receive your item, it will come!

 WHAT IF I NEED TO RETURN SOMETHING?

Please refer to the Shipping Page!


CAN I CANCEL MY ORDER? 

Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.


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